Return & Exchange Policy
Effective Date: 1st of August 2026
Thank you for shopping with Zuels. We strive to provide high-quality artificial jewellery that meets your expectations. If you are not completely satisfied with your purchase, please review our policy below.
1. Eligibility for Returns
You may request a return if:
The product received is damaged or defective.
You received the wrong item.
The product has a manufacturing defect.
The product is missing items or accessories.
Return requests must be raised within 3 days of delivery.
2. Return Condition
Returned items must be:
Unused and unworn.
In original packaging.
With all tags, labels, and accessories intact.
Free from scratches, stains, perfume, or signs of wear.
Products failing quality inspection may be returned to the customer without a refund.
3. Exchange Policy
We offer exchanges only in the following cases:
Wrong product received.
Damaged product.
Manufacturing defect.
Subject to stock availability, the same product will be shipped. If unavailable, customers may choose another product of equal value or receive store credit.
4. Refund Policy
Refunds are processed only after the returned product passes quality inspection.
Refunds will be issued through the original payment method or Store Credit.
Estimated processing time:
Inspection: 2–3 business days after receiving the product.
Refund processing: 1-2 business days.
Bank/card/UPI processing: 5–7 additional business days (depending on the payment provider).
Refund amount: Your refund = Order amount − any discounts applied − ₹100 reverse courier charge. Shipping and COD charges are non-refundable, as these are costs already paid to third-party logistics partners.
Cash on Delivery (COD) orders will be refunded via Store Credit/Gift card after collecting the returnable items.
5. Return Process
Log in to your account.
Select your order and raise the return and exchange request.
Our team will verify the request within 1–2 business days.
If approved, we will arrange a reverse pickup wherever service is available.
If reverse pickup is unavailable, customers may self-ship the parcel. Shipping charges will be reimbursed up to ₹100 upon submission of a valid courier receipt (for approved return cases only).
Self-Shipping (If your PIN code Isn't Serviceable for Pick-up)
If we can't reach your location for a reverse pick-up, please courier the item to:
Bold Beauty Cosmetics
L-100/A, Shree Shyam Rd, Block K, Jagat Ram Park, Laxmi Nagar,
New Delhi, Delhi, 110092
7. Cancellation Policy
Orders can be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. Customers may instead request a return if eligible under this policy.
8. Damaged Parcel
If the outer package appears damaged or tampered with:
Record an unboxing video before opening.
Report the issue within 24 hours of delivery.
Claims without clear photo/video evidence may not be accepted.
9. Non-Delivery or Refused Orders
If an order is returned because:
The customer refused delivery.
The delivery address was incorrect.
The customer was unavailable after multiple delivery attempts.
Shipping charges may be deducted from the refund amount.
10. Store Credit
Where applicable, refunds may be issued as store credit. Store credit is valid for 6 months from the date of issue and is non-transferable.
11. Contact Us
For return or refund assistance, please contact:
Email: support@zuels.in
WhatsApp: +91-9810818965
Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)
We aim to respond to all queries within 24 business hours.
Important Note
Artificial jewellery is handcrafted, and slight variations in colour, stone placement, texture, or finish are natural characteristics and should not be considered defects.
